How the business runs

A leak repair business organized around one local fact

This is a roof leak repair business working Goodyear and the West Valley cities next to it. The work is residential: tile, foam and shingle, on the housing this city was built with.

It exists because of one thing about the roofs here. Almost every house in Goodyear is concrete tile over asphalt felt, the tile lasts fifty years and the felt lasts fifteen to twenty in this heat -- so the commonest situation in the city is a roof that looks perfect and is no longer waterproof. Most people are told nothing is broken, which is true, and take that to mean the roof is sound, which it is not. So every survey here looks at the underlayment as well as the tile, and the written answer says which of the two is the actual fault.

Repairs and underlayment work -- not new construction
No storm-damage paperwork of any kind
No solar, and we will not walk a roof to sell you one
No price without lifting tile to see what is underneath

Light showing between roof tiles above timber rafters in an attic — **Up there**Survey before any price is given

How it runs

Four steps, no surprises

Free inspection with tile lifted to see the felt, then a written quote. No curbside numbers.

Call or message

Tell us roughly when the house was built and what the roof is: tile, foam or shingle. On a tile roof the build date is most of the diagnosis before anyone arrives, because it dates the felt.

Survey, and tile comes up

Not a look from the ladder. Tile gets lifted away from the failure and in a couple of representative places, because the condition of the felt is the thing that decides whether you need a repair or a re-felt. Foam roofs get the coating assessed separately from the foam.

The fault named, then the price

In writing, and specific: which detail, or which area of underlayment. Where a patch will only buy a season we say so and price both options, and the permit requirement is confirmed with the city rather than guessed at.

The work, and the photographs

Tile stacked properly rather than dumped, a stated breakage allowance, the site left clean, and a before-and-after set that is yours whatever you decide to do next.

Before you choose

Four questions worth asking anybody who quotes a tile roof

Including us. The first two take a minute and they separate most of a shortlist immediately.

Is the ROC number on the advert and the bid

Arizona requires an ROC license for roofing work of $1,000 or more including labor and materials, and the number has to appear on contracts, bids and advertising. R-42 residential, C-42 commercial, CR-42 both. The register is public and it takes a minute.

Did anybody lift a tile

The single most useful question on this page. The condition of the felt is what decides between a repair and a re-felt, and it cannot be seen without lifting tile. A quote produced from a walk-round has not established the one thing that matters.

Is there a breakage allowance, as a number

Some tile breaks during a lift. That is normal. Finding out the allowance after the work is not, and a bid that is silent on it is a bid with a variation built into it.

Is this a re-felt or a replacement, and why

If a full replacement is proposed on a roof whose tile is sound, ask what is wrong with the tile specifically. If the answer is about the felt underneath, the job being quoted is not the job the roof needs.

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